UW105
Effective Workplace Communication: Listen, Reason, Lead.
Faculty
Alexander Grigoryev
Strategy Workshop Facilitator, Freelance
Course length
Duration
Total hours
Credits
Language
Course type
Fee for single course
Fee for degree students
Skills you’ll learn
Overview
This course moves students from early-career clarity through managerial persuasion and finally to executive-level trust-building. Grounded in authentic workplace situations, the course layers the Argument Maturity Curve onto a Dialogue-vs-Persuasion lens, and threads in relationship-building habits essential to long-term credibility. A “Capstone Marketplace” of nine authentic briefs lets teams select the complexity and power dynamic they want to master. Daily micro-drills, peer circles, and reflective logs fuse empathy, logic, conflict navigation, and medium synergy. Students leave with communication tools, a relationship-management playbook, and a personal growth plan.
Learning highlights
- Distinguish when to engage in dialogue vs persuade.
- Apply structured frameworks such as Claim-Evidence-Reasoning (C-E-R), Ethos-Pathos-Logos, and Rogerian scaffolding.
- Integrate practices including empathy, conflict navigation, a zero-surprise update culture, and agreement-in-writing protocols.
- Blend oral and written communication channels strategically.
Course outline
15 classes
Session 1
Kick-off & C-E-R – choose capstone brief; set up AAL and craft personal one-liners.
Session 2
Dialogue toolbox & zero-surprise updates – convert rants to questions; draft first weekly update; commit to update cadence.
Session 3
Empathy mapping & agreements in writing – role-play E-MAP bridge; practise summarising verbal agreements in follow-up emails.
Session 4
Data-as-Evidence – build a killer chart and its so-what line; log contribution in AAL.
Session 5
Peer Circle #1 – review scoping memo, dialogue choices, and AAL entries.
Session 6
Ethos-Pathos-Logos & status reports – map appeals; design meeting agenda that ends with clear written next-steps.
Session 7
Debate drill – lightning rebuttals; detect fallacies; capture debate take-aways in AAL.
Session 8
Persuasive slides – claim-driven titles; storyboard deck; ensure “no-surprise” preview to stakeholders.
Session 9
Stakeholder mapping – assign dialogue vs persuasion per actor; plan update rhythm.
Session 10
Peer Circle #2 – defend controversial slide in hot-seat; critique agreement clarity.
Session 11
Rogerian scaffold – practise four-step bridge on conflict case; document resolution in writing.
Session 12
Crisis comms split – write defensive vs Rogerian apology; align internal/external messages.
Session 13
Investor chart-pitch – 3-minute data story with shared-risk hook; prep follow-up email.
Session 14
Rehearsal lab – mark slides D/P/R; refine transitions; final AAL checkpoint.
Session 15
Capstone Showcase – present to guest panel; submit final brief + AAL; feedback & celebration.
Methodology
Students join cross-disciplinary teams and select one brief from the Capstone Marketplace on Day 1. Each three-hour session follows a structured cycle: a 10-minute concept primer, a 25-minute drill, a 15-minute debrief, a 25-minute capstone application, a break, followed by a 75-minute workshop or simulation. Beginning on Day 2, every student maintains a live Achievement & Agreement Log (AAL), with ongoing peer and instructor feedback to ensure zero-surprise transparency.
Grading
Leadership brand strategist and narrative coach with over 10 years of hands-on experience working alongside mid- and senior-level executives at leading investment banks, Big Three consultancies, and other global firms. Supports leaders in clarifying their positioning, speaking with authority in the boardroom, and crafting persuasive narratives for top-tier MBA applications.
Designs and facilitates strategy workshops for companies and start-ups across Europe and the United States, helping complex hierarchies and multiple stakeholders align on shared goals and practical next steps.
See full profileApply for this course
Effective Workplace Communication: Listen, Reason, Lead.
by Alexander Grigoryev
Total hours
45 Hours
Dates
Dec 01 - Dec 19, 2025
Fee for single course
€1500
Fee for degree students
€750
How to secure your spot
Complete the form below to kickstart your application
Schedule your Harbour.Space interview
If successful, get ready to join us on campus
FAQ
Will I receive a certificate after completion?
Yes. Upon completion of the course, you will receive a certificate signed by the director of the program your course belonged to.
Do I need a visa?
This depends on your case. Please check with the Spanish or Thai consulate in your country of residence about visa requirements. We will do our part to provide you with the necessary documents, such as the Certificate of Enrollment.
Can I get a discount?
Yes. The easiest way to enroll in a course at a discounted price is to register for multiple courses. Registering for multiple courses will reduce the cost per individual course. Please ask the Admissions Office for more information about the other kinds of discounts we offer and what you can do to receive one.